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Feedback and Complaints

Complaint or Report

How do I know? 

Using the below flow chart will assist you in understanding the following:

  1. Can I self manage my concern?

  2. Is your concern a complaint or a report?​

  3. What timeframe is required to lodge a complaint or report?

  4. How to lodge a complaint?

  5. How to lodge a report?

  6. What happens once lodged...

Forms

Thankyou for making your way to our complaint form.  Please ensure that prior to completing the form you have worked your way through the flowchart below and established whether you need to submit a formal complaint or just some feedback via the 'How did we go today' form:​

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